Register and start your e-learning programme by clicking here

We are able to offer this CPD certified online customer service course, which will help you understand how to build working relationships with existing and new customers and how to satisfy your customer satisfactions, which will help you keep a good working relationship.

Course Overview

  • Video based learning
  • Over 70 minutes of training video
  • CPD certified
  • Print certification on completion
  • Course fee includes certification
  • Course fee: £25 + vat
Customer service online training course, CPD certified, click here to register and start

This online customer service training covers subjects which include why it is important to understand your customer needs, how teamwork affects your customers relationship with you, customer satisfaction and why feed back is important and much more.

This CPD certified course has instructor led presentations and is conducted using free customer service training videos, which can be paused or rewound so that you can gain a better understanding of the course content and structure as you progress through the course.

Our customer service online course is an ideal training platform for hotel, dental and doctors receptionists, secretaries, shop assistants, telesales personnel, or anyone who would like to gain customer service certification.

After you have completed the simple registration process you will be able to start your training at once from within your own secure training area.

You can register and start your programme by clicking the “Register Now” button.

It is very important for your business to keep existing customers and also businesses that you deal with happy. To keep your business moving forward our video based e-learning course for customer service training will help ensure your staff members and employees offer great customer service and satisfaction, not only to your existing customer base, but also to new clients and businesses.

Great customer service training will not only ensure happy and content customers, but also happy staff members, which will increase productivity within your business and drive sales and profits higher.

  • What is customer service?
  • The goals of a great service
  • Discovering & understanding needs
  • Delivering maximum levels of service
  • Making customers feel great from the start
  • Communication skills
  • Non-verbal communication
  • Body Language
  • Dealing with complaints

This online customer service course is an ideal learning platform for hotel reception staff, doctors & dental receptionists, shop assistants and marketing, employment agency staff, or anyone who deals with existing, or new customers on a daily basis and would like to gain customer service training certification.

We offer many additional video based e-learning courses available, including first aid, health & Safety, or programmes suitable for the office environment. To register for your required programme select the image below, or click the text to be taken to the course page, or select from the menu above.

CPD certified customer service online training course, build great working relationships with our e-learning programme, ideal for doctors, dentists receptionists, hotel receptionists, shop assistants, secretaries.

If you would like to contact us regarding this e-learning course, or any of the additional video based e-learning programmes that we offer please contact us through our contact us page.